Botmetrics Adds Support for Web and Mobile App and SMS Bots

Botmetrics is pleased to announce engagement and analytics tools for Bots that live in Web, Mobile or on SMS.

Mobile in-app and web based chat has emerged as a key way for businesses to talk with their customers — Fortune500 companies such as Fidelity and USAA already offer automated service via conversation for their customers within their apps today. There is also a new generation of businesses that are using web or in app messaging to improve employee engagement in real estate and service industries.

These businesses who are using Twilio for SMS or creating In App Messaging services can now use Botmetrics to measure key events such as number of interactions to close support tickets, customer sentiment and employee engagement within the rich Botmetrics UI. (Learn more)

Getting started is straightforward. Your engineering team can add one of Botmetrics NodeJS, Ruby or Go SDKs to your bot and you can start acting on the data immediately (Getting started Guide.)

Don’t have Botmetrics? Get started for free: www.getbotmetrics.com If you would like a demo or have questions — we’re available hello@getbotmetrics.com.