The purpose and objective of chatbots?

Ariba Niaz
Botsify
Published in
2 min readMar 1, 2019

A chatbot can communicate with a real person behaving like a human.
Let’s list down objectives and purpose of chatbots.

You can create chatbots for any business the same as you recruit a person for any department of your company. Whether you are a:

  • Wedding Planner
  • Insurance Assistant
  • Education Consultant
  • Legal Assistant
  • A real estate business
  • Recruiter
  • Travel Agency
  • Hospital or a Beautician!

YES! YES! you can create the bot for any of the fields you want to start your business in!

The difference is that a customer support staff can only give support services whereas a Bot can help in doing all-in-one services. From acquiring users from comments to taking them to the messenger and at the end, making that user, your customer!
Before creating a chatbot, you can read what is the life cycle of particular chatbots?
If you are new and find it difficult to create a script for your business, you can buy it from Bot Store.
Since social media has a great influence on the market so you can create it on Facebook too.

Coooooool, isn’t it?

  • Chatbots are mainly used to provide customer support.
  • It helps in catering a huge amount of target audience at the same time 24/7
  • Can Schedule meetings, Broadcast newsletters, auto-sequences
  • Acquire leads from Comments
  • Create conversational forms and saving all the data on spreadsheets
  • Chatbots are very intelligent. You train them once and they will communicate with your target audience in their language.
    Multilingual chatbots have saved you from investing much on hiring different languages resources.
  • If you are a company that’s functional all around the world, you get hands-on chatbot asap! Because, while you are asleep, your bot can entertain your customers anywhere in the world.

You can read more about the chatbots from HERE.

after reading all the objectives and benefits of chatbots. I’m sure you are planning to create one for your business!
But, before going to a developer you can try it yourself first!
here is the list of Famous Tried and tested Platforms which allows you to create it by yourself!

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Ariba Niaz
Botsify
Writer for

I’m a media graduate with an experience of content writing. I have a thirst of knowledge in the field of tech, marketing, and management.