Today’s consumers are doing more than typing text in search engines to find the answers to their questions. Instead, they are continuously moving towards voice search. That’s why it’s important to design your voice assistant to provide a better user experience. However, this requires an effective voice interface design. Voice interface design is the practice of designing voice-user interfaces (VUI) that focus on the user, your voice-enabled application and the interaction between the two.
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Creating a successful voice user interface requires understanding the significance of voice interface design and the best practices that make it work. Here are some key voice interface design best practices worth following and why voice interface design matters:
Why Voice Interface Design is Important
Voice interfaces are continuously becoming more prevalent in today’s culture. From home voice assistants to voice-enabled wearables, consumers are using voice assistants and voice interfaces in the home and at work.
But if you want your target audience to continue using your voice assistant, it’s important to focus on voice interface design.
That’s because effective voice interface design is the key to an enhanced user experience.
How to Design Your Voice Interface for Success
Designing a voice interface for success requires having a plan that includes best practices for enhancing the user experience. Consider these tried-and-true methods for voice interface design:
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- Ask the necessary question. It’s important to keep questions simple, so consider asking what’s necessary to accomplish the user’s request. For example, instead of asking users to provide their name, address and other personal details to look up flight information for the flight they recently booked, ask for only the information that’s necessary to verify that the identity of the speaker. This helps to enhance the user experience and reduce the chances of creating a frustrating moment with your voice assistant.
- Create dialogue examples. Anticipate the path of the conversational flow by writing out potential scenarios in the form of a dialogue. For example, you can create an example script of how the user may interact with your voice assistant when trying to get directions to the closest hospital. Use the help of conversational designers to suggest different responses your voice assistant can provide to answer questions.
- Offer help. Sometimes users don’t know what they need. That’s where your voice assistant can lend a helping hand. Design your voice interface so that it inherently cues your voice assistant to offer help when the user pauses too long between questions.
- Understand the “why” behind the behavior. By knowing why your users need your voice assistant’s help, you can better design a voice interface that speaks to their needs.
- Leverage prototyping tools. Prototyping tools help you test your concept before you finalize your product so you can discover and fix any issues in your voice interface design. For instance, you can use Botsociety to create a voice assistant for several platforms, such as Alexa or Google. You can prototype and preview it to test the conversational experience users may have.
Creating an enhanced user experience with your voice assistant requires focusing on voice interface design. Without effectively designing your voice interface, you can reduce your opportunities for making every experience with your voice assistant a pleasant one for users. But by using the tried-and-true methods for designing an effective voice interface, you can create a robust voice assistant that is helpful to users and keeps them returning to use your product.
Originally published at Botsociety Blog.