Crushed by Your First Negative Review on Etsy? Here’s How to Bounce Back and Succeed!
A learning experience as a business owner
I started writing this at the end of April, but I wanted to reflect further before publishing, as this is all a big learning experience!
A few days ago, I was so excited because I was on track to make Star Seller at the May 1st qualification for the first time ever in my Etsy store. I haven’t made much money yet, so that was the qualifying piece I kept missing every three months. My reviews were great at all five stars, and my messages were on time.
Star Seller requirements: 4.8-star review out of 5, 95% response rate in messaging, and a minimum of $300 in sales over that rolling 3-month period.
Today, I likely won’t qualify because of one negative review that has nothing to do with the quality of the product and was a result of a misunderstanding of the product being purchased. Unfortunately, the buyer gave a 2-star review, which dropped the average significantly.
The buyer purchased an editable template in Canva per the listing description and wanted to just be able to download the form. They sent a message to me saying that this…
