IMPROVEMENT: Resend Failed Payments

Send payments faster

For failed payments due to bank error(s), we’ve introduced a Retry Payment button so you don’t have to go through the entire process of creating a payable all over again when it fails.

How to resend a failed payment

• Login to your account
• Navigate to the Payments page
• Navigate to the Payables tab
• Identify the failed payable and click on the three dots to show payment options (or filter the payables according to Failed status)
• Click on Retry payment
• On the confirmation box that pops up, click on Retry payment again

The selected payment will be resent immediately 🎉.

Other things to note 📝

Since the failed payment you want to initiate has been approved, there will be no requirement for the following when resending payments:

• OTP confirmation
• Re-approvals from admins and other relevant team members