IMPROVEMENT: Resend Failed Payments

Send payments faster

For failed payments due to bank error(s), we’ve introduced a Retry Payment button so you don’t have to go through the entire process of creating a payable all over again when it fails.

How to resend a failed payment

  • Login to your account
  • Navigate to the Payments page
  • Navigate to the Payables tab
  • Identify the failed payable and click on the three dots to show payment options (or filter the payables according to Failed status)
  • Click on Retry payment
  • On the confirmation box that pops up, click on Retry payment again

The selected payment will be resent immediately 🎉.

Other things to note 📝

Since the failed payment you want to initiate has been approved, there will be no requirement for the following when resending payments:

  • OTP confirmation
  • Re-approvals from admins and other relevant team members

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