When we started Broid and worked on integrating major messaging apps, we also looked for the best chat widgets for website that would provide a similar experience as FB Messenger for bots. We thought that it would be a major addition to ther other integraitons.
Now, that search was quite in vain.
So, we quickly decided that this vaccum could not be suffered and we built our own chat widget and poured into it the most powerful conversational features available out there. If you were looking for the ultimate Web Chat, search no more.
And here is why:
Start the Conversation
- Whisper
Having a great conversation flow is all well and good but first you need to get users to engage with your bot. The whisper will enable you to send a first message (that can be contextualized based on any factor you want). - Notifications
Because a user usually have plenty of tabs open and probably browsing through several of them while chatting. Sound and visual notifications will tell the user to go back to the conversation! - Fully customizable
From background to text and buttons colors as well as avatars, you can embeded the Web Chat as though it was part of your brand. - White Label
You’re not paying to promote Broid, so no mention of us whatsoever on the Web Chat. Althoug you can add your own “powered by [xyz]”!
Enriching the Conversation
Let’s review here what type of messages are offered by our Web Chat.
- Simple text
I want to say “obviously” 🤔… Oh and emojis are supported (…obviously bis). - Cards
with or without images and/or buttons.
- Carousels
Loop scrolling is available so that your users don’t have to search back.
- Gifs & Video
No worries, you’re covered here.
- Geolocation
Always useful when you need a user to send his/her location in order to provide either directions or surounding items of interest. - Attachments
You need your users to send you images or pdfs? Well, they can! - Quick Replies
Those will help you guide your users through your flow. - Hide Composer
Sometimes you really want users to use buttons and not free text. By disabling the text composer you can easily avoid conversation flow issues.
Coming soon
A quick glimpse on our roadmap:
- Webviews
So that you can display or ask very specific things to your users like for example only allow the input of emails or phone number (while displaying a mask). - Menu
Provide users with a menu that would give static messages like “menu”, “talk to an agent”, etc. - Send files to users
Yes, that will go both ways. - In-Chat Payment
We’re looking at several integrations, if you have specific needs, let us know! - Office Hours
Even bots can have off hours, you’ll be able to manage those directly from our dashboard and let users know when you’ll be available.
How does it work?
Easy implementation
Basically, our Web Messenger is just like another messaging app integration so you really only need to take two steps:
- Add Broid Web Messenger JS snippet to your website
- Integrate Broid’s Schema (W3C standards).
Get your credentials by creating your account now with 14 of free trial to see if we’re a good fit!
You shouldn’t spend time integrating messaging APIs. You should focus on your core product. With Broid API, get instant access to all the major messaging channels as well as our own Web Messenger powered by the best conversational features available.
Built with ♥︎ in Montréal, Canada
