Experience
Sabbatical
Jan 2021-Present
- During the pandemic I took a break from tech to travel around the US and reconnect with family and friends.
- Throughout March 2022, I offered free UX design consulting in exchange for donations towards Ukraine.
betr
Product Manager / Product Designer · Oct 2019–Dec 2020
- Led shift in product strategy and priorities by conducting market research, driving key discussions with leadership, and presenting case for executive buy-in
- Designed and developed a bold website for our online publication in collaboration with editorial team and audience focus group, finishing first version started by third-party digital agency and rebuilding second version from scratch after assessing gaps in usability, discoverability, and brand image (pending launch)
- Developed concept for and shipped a social game about emotional vulnerability, ran public beta with 4.7k unique players where 33% of play sessions lasted 10 minutes or longer, iterated continuously based on data-driven insights
- Built product team from scratch, led transition from outsourced product development to in-house, and from on-site in Boston to fully remote
Product Designer · Feb 2018–Sep 2019
- Designed Facebook Portal’s system Help app, reducing customer support cases through intuitive self-help experience
- Designed feature for buying Oculus devices in bulk, improving customer experiences and sales conversion by enabling large purchases directly from Oculus instead of third-party retailers
- Designed tool used to manage product and pricing information for Portal and Oculus ecommerce (portal.facebook.com, oculus.com), transforming a clunky v1 into an intuitive, consumer-like experience that consolidates all functionality into one central hub
- Designed highly-visible analytics dashboard for tracking Portal and Oculus orders (used by company leaders like Mark and VP of AR/VR), overhauling the initial attempt — a column of charts — into a robust layout with intuitive navigation and data visualizations, that scales gracefully with future additions
- Became power user of internal design tool within a month and helped develop company-wide best practices by creating tutorials for advanced workflows, selected by manager to train new hires on the tool
Everlaw
Product Designer, Freelance · Jul–Dec 2017
- Designed a file explorer optimized for legal discovery, incorporating intelligent navigation shortcuts and contextual cues so users can find relevant documents more quickly
- Developed a system for managing document page references, leveraging the bookmark paradigm common in consumer apps to make a complex feature easy to understand and use
- Led user observation sessions, presented research insights and product recommendations to company leadership
Microsoft
Product Manager, Internship · May–Aug 2016
- Shipped 3 cross-team projects with multiple stakeholders in three months, working cross-functionally between product, business, engineering, and design teams
- Grew Office 365 Enterprise signups 4% by shipping an Office Enterprise onboarding experience that upsells Office 365 and simplifies the upgrade process
- Identified IT need for greater browser security, gathered user feedback to define requirements and align development with business goals, and shipped System Center Configuration Center (used by IT admins to manage 100+ million Windows enterprise devices) integration into Microsoft Edge feature that runs untrusted websites in a virtual machine
- Leveraged design perspective in key product decisions affecting usability, built stakeholder consensus and aligned expectations across multiple product teams by communicating cross-functionally
Evernote
Product Designer, Internship · Dec 2014–Jan 2015, Jun–Aug 2015
- Redesigned end-to-end product experience for Evernote Scannable by simplifying the core flow and cutting underused features, increasing completion rate by 8%
- Identified user need for document recovery in Scannable, conducted interviews to understand use cases and designed a document recovery feature validated through user testing, leading to an 6% decrease in support tickets and negative App Store reviews
- Contributed to product roadmap by leading exploratory market research analyzing product opportunities for growth potential
Software Engineer, Internship · May–Aug 2014
- Built document scanning feature for Google Drive mobile app, enabling users to digitize physical documents and save them directly to the cloud
- Developed algorithm for detecting page boundaries by constructing edges along pixel areas with significant color contrast
- Implemented logic for correcting distortion on captured images by using edge information to calculate deltas and perform image transformations
Technical Skills
Programming: Java, JavaScript, React, Node.js, Swift, Objective-C, CSS/SASS
Design: UX design, prototyping, UX research, user/usability testing, visual design, content strategy, all major design tools (Figma, Framer, Sketch, etc)
Education
The University of Texas at Austin — 3.82 GPA
- B.S. Computer Science
- B.S. Psychology
Side Projects
Genre Weekly
Weekly feed of the latest music in each genre, playable on Spotify (2019)
HVRGLX
Productivity timer for phone addicts. 4000+ downloads, featured on BGR and Brit + Co (2015)
