Eunice Alves on settling into the Design Ops team

Eunice Alves shares her journey as a Design graduate in BT Group’s Business Design team.

Joining a big company like BT Group is no small feat, so having a team that facilitated a seamless landing was important for me. This journey has been filled with exciting challenges, learning opportunities, and invaluable experiences.

With new information to absorb, new faces to meet, and new workflows to understand, the onboarding process was key for me.

BT Business Design have created an onboarding process that is both welcoming and well-paced. Allowing me to immerse myself in understanding BT Business, its diverse customers and gradually transition into delivery work.

A standout aspect of this journey has been the personalised support I had from my manager, my “buddy”, and my peers. Their mentorship has been instrumental in helping me become part of the team and hit the ground running.

The privilege to rotate and explore different areas of design has been such a great part of being a graduate. Coming from a background in marketing and product design, being exposed to areas such as design operations (Design Ops) and user research has been invaluable in broadening my skill set.

Having never been part of a Design Ops team before, my understanding and excitement for helping our design team be the best they can be, has been amazing.

We play a pivotal role in bringing structure and consistency into design processes, thereby empowering designers to thrive. (A quick shout out to the phenomenal Design Ops dream team for all they do!)

Embarking on my career journey at BT has also given me opportunities for growth outside of my day job. Someone once said, it’s in our hands to make the most of where you are — and I am making sure I do just that!

Co-leading the London Graduate Network, volunteering for impactful causes like The Whitechapel Mission, or participating in graduate panels and recruitment events. I’ve had the privilege of broadening my horizons and connecting with like-minded individuals while contributing to spaces close to my heart.

My experience within the BT Business Design team has been positive and busy! Being part of the Design Operations team has actively shown me how important it is to celebrate others, their authenticity and wellbeing as this has a knock-on effect on the engagement and quality of our work.

The journey has been insight and rewarding and I can’t wait for the adventures that lie ahead as we continue to shape the future of design together.

Keep an eye out for Eunice’s next update as she continues her rotation in the Product Design team.