Tiff NogueiraHow to Run Better MeetingsI will buy you a coffee if you aren’t getting glowing reviews about your meeting after following this guide. Seriously.Dec 14, 2023Dec 14, 2023
Victor ChenContinuous Interview — How we do it at FreshBooksTL;DR: Read on if you’re interested in waking up every Monday morning with a handful of interview sessions automagically booked in your…Dec 11, 2023Dec 11, 2023
Victor ChenUse the vision storyboard to keep the product team aligned and focused — Part 2To continue the previous article, I am going to show you step by step how to create a problem story and vision story. Let’s start with…Aug 30, 2023Aug 30, 2023
Victor ChenUse the vision storyboard to keep the product team aligned and focused — Part 1TL;DR: It’s not easy to communicate your product vision with your team and leadership, and it’s even harder to get the team aligned on the…May 10, 2023May 10, 2023
Victor ChenWater faucets in the UK — Hide system complexity from the userBad product design is everywhere. Take British taps, for example. 🇬🇧 For the uninitiated, washing your hands in the UK often involves…Aug 8, 2022Aug 8, 2022
Jeff KraemerHow do you know when a design fails a usability test?A handy technique I learned from the wrong job…Nov 14, 20171Nov 14, 20171
Danielle KleinSupercharge Your Survey with User ResearchUse qualitative insights to design an impactful surveyNov 4, 2017Nov 4, 2017
Jeff KraemerBite-Sized UX: The Handiness of Assumptions and HypothesesAt FreshBooks, our product team talks a lot about assumptions and hypotheses. What’s the difference, and why are they useful?Aug 10, 2017Aug 10, 2017
Danielle KleinUsing UX Research to Learn About Your TeamA framework for asking questions to get up to speed as a new designer on an Agile Scrum teamJul 14, 20171Jul 14, 20171
Kiley Daniel MeehanBite-Sized UX: What Makes a Compelling Insight?How to tell an insight from an observation — in three minutes!Jul 13, 20171Jul 13, 20171