Tiff NogueiraHow to Run Better MeetingsI will buy you a coffee if you aren’t getting glowing reviews about your meeting after following this guide. Seriously.7 min read·Dec 14, 2023----
Victor ChenContinuous Interview — How we do it at FreshBooksTL;DR: Read on if you’re interested in waking up every Monday morning with a handful of interview sessions automagically booked in your…8 min read·Dec 11, 2023----
Victor ChenUse the vision storyboard to keep the product team aligned and focused — Part 2To continue the previous article, I am going to show you step by step how to create a problem story and vision story. Let’s start with…6 min read·Aug 30, 2023----
Victor ChenUse the vision storyboard to keep the product team aligned and focused — Part 1TL;DR: It’s not easy to communicate your product vision with your team and leadership, and it’s even harder to get the team aligned on the…3 min read·May 10, 2023----
Victor ChenWater faucets in the UK — Hide system complexity from the userBad product design is everywhere. Take British taps, for example. 🇬🇧 For the uninitiated, washing your hands in the UK often involves…5 min read·Aug 8, 2022----
Jeff KraemerHow do you know when a design fails a usability test?A handy technique I learned from the wrong job…5 min read·Nov 14, 2017--1--1
Danielle KleinSupercharge Your Survey with User ResearchUse qualitative insights to design an impactful survey4 min read·Nov 4, 2017----
Jeff KraemerBite-Sized UX: The Handiness of Assumptions and HypothesesAt FreshBooks, our product team talks a lot about assumptions and hypotheses. What’s the difference, and why are they useful?2 min read·Aug 10, 2017----
Danielle KleinUsing UX Research to Learn About Your TeamA framework for asking questions to get up to speed as a new designer on an Agile Scrum team4 min read·Jul 14, 2017--1--1
Kiley Daniel MeehanBite-Sized UX: What Makes a Compelling Insight?How to tell an insight from an observation — in three minutes!3 min read·Jul 13, 2017--1--1