All about deposits

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How do you figure out my deposit?

We ask for a deposit before we start supplying your energy if we can’t confirm you have satisfactory credit. Your deposit would not be more than either the estimated total of your bills for the next 2 months or a fifth of your estimated annual bill. We never use a member’s credit score to calculate their deposit.

Is my deposit refundable?

Your deposit is completely refundable. We’ll refund your deposit when you complete 12 consecutive months of on-time payment or when you switch to another provider or move-out and we send a final bill.

Please note, if you default on your bill, we will use the deposit in place of payment.

Am I eligible for assistance?

There are certain situations in which we may waive deposits. You may avoid paying a deposit if:

1. you are at least 65 years of age and you do not have a delinquent balance with your current electric service provider,
2. you have been a victim of family violence and can provide a certification letter by the Texas Council on Family Violence.
3. you have previously been a Bulb member for at least 3 months and have not missed any payments

Please complete this form with proof that you meet one of the exemptions reasons listed above, and we’ll get you set up.