Report on Current Employee Satisfaction with Lloyd’s Catering Service

BRW-Assignment Two

Terms of reference
This report was prepared on behalf of the Personnel Department on November 11, which provides an in-depth analysis of the current employee satisfaction with Lloyd’s Catering Service.

Findings
It was found that 70% of our employees are satisfied with the current catering service, of which 10% are very satisfied. In contrast, 30% of our employees are dissatisfied with it, of which 15% are very dissatisfied.

Key factors for dissatisfaction are listed below:
1. Canteen closes too early
2. Only few vegetarian options
3. No supply of halal food
4. Poor coffee quality
5. Uncomfortable seating in the canteen

Conclusions
In short, to a large degree, our employees are pleased with Lloyd’s catering service. Nevertheless, it is considered that there is still some room for improvement.

Recommendations
It is suggested that we could solve the problems through the following methods:
1. Extend canteen hours
2. Provide more cuisine options for vegetarians and Muslim employees
3. Serve better quality coffee
4. Raise the matter of the expense of changing present dining seating at the annual budget meeting