November 2016 was the month that changed India’s economic landscape.
Decision to demonetize high value notes paved way for cashless financial transactions in India.
There was a time when banks were comfortable in their markets and dictating terms as customers didn’t have any special expectations and remained loyal to banks with decent banking experience.
Conversational AI
The banks are now shifting from their usual reactive customer service to highly proactive customer engagement through digital channels. This is due to ever-increasing demand from…
In the last 2–3 years, there has been a clear shift in the way customers interact with banks. Customers are moving on from face-to-face voice communication to digital channels which are expected to be available 24*7.
These were the top 10 stories published by BUSINESSNEXT Insights in 2019. You can also dive into monthly archives for 2019 by using the calendar at the top of this page.