AI Assistant for killer Customer Experience

Neeraj Kumar
BuzzRobot
Published in
2 min readNov 21, 2017

Welcome to the age of hyper-personalization!

With AI powered automated personal assistant, you can provide every customer the kind of 1:1 attention which up-until-now was reserved only for few high-value customers.

AI assistant learns customers’ behavior and anticipates their needs. It provides customers personalized insights based on their usage patterns and tailored recommendations on how best to achieve their goal.

The beauty of AI assistant is the way it interacts with customers. It understands Natural Language- customers can ask questions or tell it to do things in their own words, as if they are talking to a person. No need to learn product terminologies, no need to navigate from <menu option a> to <screen b>, no customer onboarding, no learning curve. Customers already know what they want; now they can just say it to the AI assistant.

Customers no longer need to spend time learning your product’s language, instead the product learns and understands your customers’ language.

Best part- it’s always there for your customers: available 24x7, can be carried around in pocket and replies instantly.

This is the kind of customer experience which wins customers’ loyalty.

P.S.- Interested in creating AI assistant for your product? Next story will guide your through the process. Have fun!

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