Opposite Points of View

One day, my auntie invited my mom and me to have a one-night shopping tour at a Costco. After all of us arrived there, my auntie said she could give the usage of her card’s household card to my mom. Therefore, we went to the counter first to apply for a new card. As my auntie talked with a clerk, he checked her membership and asked both of her and my mom to show their ID cards. However, he refused to accredit the household card when he heard that my mom didn’t bring her ID card with her, and he explained that he had to stick to the company policy. After hearing this, my auntie rolled her eyes and asked the clerk to find their manager to figure out the problem. According to my auntie’s words, she, the original owner, was at the scene, and the clerk had confirmed her membership. There was no reason she could not apply her household card to her sister, who was also at the scene. Costco’s policy was correct, but a big hassle at this situation. The moment I heard this, I considered my auntie was sort of right, but it would be more reasonable if she treated the clerk in politer way.