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How I work as a UX writer

Shawn Roe
Shawn Roe
Dec 7, 2018 · 9 min read

I save you time and money by making your life easier!

Job listings for UX writers at Capital One (Dec 2018). Check out current open roles.

1. Start with relationships

Karaoke runner-up: King of the Bank. In this photo are directors, interns, managers, associates, and our VP.

2. Give ’em what they want

3. Bring the customer’s perspective

4. Ask simple questions

Your grandma doesn’t know anything about the data she entered (left), but she knows what to do when you tell her to try a different username or password (right).

5. Ask tough questions

6. Design with data

Go forth and conquer


One Design Community

Stories from Capital One's designers on how using humanity, simplicity, and ingenuity can empower people to have better control over their money.

Shawn Roe

Written by

Shawn Roe

Father, husband, and UX Content Strategist. I seek to inspire through simplicity.

One Design Community

Stories from Capital One's designers on how using humanity, simplicity, and ingenuity can empower people to have better control over their money.