Capriza’s revolution
User experience has found its way into the heart of today’s software world. It’s debatable what trends led to this in the past years, but it’s a fact that every mobile app, every website and user-facing system built today starts out with a user model rather than a disconnected feature set.
Examples for this can be found anywhere. Amazon’s 1-click was a breakthrough in eCommerce. Apple’s iPhone introduced a touch interface and gestures which forever changed the way humans interact with devices. Push notifications have flipped the order in which we approach information — no longer do we need to take action to check what’s new in the world, rather we are notified about things we care about. PWA’s are the new trend in how the web interacts with people.
Enterprise as a culprit
One sector was left out of this game for a very long time. Enterprises have managed to overlook the shift that puts the user at the center. Traditionally, IT systems are built according to corporate requirements. Normally as one-size-fits-all monolithic blocks, accessible only behind a company’s firewall or through a VPN. Enterprises have always made sure that excessive security and compliance kill the user’s experience.
This means that if you’re an employee at a company using Oracle EBS for expense reports, you will spend entire days after a trip to fill out forms with dozens of fields which are irrelevant to you (but mandatory), and choose from endless lists of expense type options — just because everyone else is using the same system. Providing one solution to the entire corporate dictates a least common denominator pattern in the user model.
Or, you might be a manager approving those expenses using SAP. What’s an approval? It’s 2 buttons for approve and reject. If expense approvals had been developed today as consumer apps — that’s probably the only functionality they would have had. But in SAP they are a forest of screens and flows with filters and forms, where you are led through the entire corporate’s chain of approvers, review attachments, drill down comments and dismiss dialogs. Absolutely horrific.
This is the heart of Capriza’s revolution. We put the enterprise user at the center.
Our goal is to change how enterprises view software. Corporate employees are no longer faceless agents contacting an IT system. They are people — users — who are using consumer grade apps everyday, and cannot stand the poor experience that have to go through with enterprise systems any longer. And the market acknowledges that. And this is what sits on every CIO’s agenda today, and will get more and more grave as it is unaddressed.
We develop a technology that enables an organization to transform those legacy transactions into mini mobile apps. With a wysiwyg editor they are able to easily mangle the user flow and take just a tiny slice of content and interaction. So no longer are employees exposed to SAP, Oracle, ServiceNow, Arriba or whatever. From now on they are given apps that help them fulfill their work. Salesmen should be able to view leads and insert comments post-meeting on the go. Managers should be able to approve purchase orders with 1-click. Remote field workers should be able to access corporate information at the field, even when no signal! That’s how the mobile revolution looks like as it touches the enterprise.
