Catnip Commerce
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Catnip Commerce

Shopify Makes A “Mistake” On Transaction Fee Returns

Dear XXXXXX, We are making changes that will go into effect after March 1, 2020, including a change to our current Shopify T
Mistakes were made…

This is strange on so many levels…

To categorize a serious financial change as a “mistake” and try to play it off as no big deal is not a good look for Shopify.

Edit: Stripe stopped refunding their fees in 2017.

This may be a “mistake” in the sense that their accountants didn’t realize that they were refunding fees to merchants and then not getting those fees refunded by Stripe (who Shopify uses for payment processing).


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Mark William Lewis

Mark William Lewis

eCommerce Web Developer (Magento/Shopify). Remote Worker (currently working from Miami Beach). Business Owner ( Cat Lover (Cookie/Fender).

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