4 Guiding Principles of an Effective PMO: Finding the Sweet Spot
By Craig Horgan, Centric Consulting Senior Manager, BC SL: Enterprise Portfolio & Program Management
We outline the four guiding principles of an effective PMO, emphasizing the importance of cultural alignment, resource allocation, flexibility, and aligning short-term and long-term objectives to find the sweet spot between rigor and flexibility for successful project management.
Project management offices (PMOs) come in various forms, each with their unique approach. At one end of the spectrum are more functional PMOs that diligently maintain consistency and alignment within specific departments or business units through meticulously engineered processes. These PMOs apply rigor to the approval and prioritization of projects, but they risk excluding valuable projects and causing frustration among PMO stakeholders.
On the other end of the spectrum are PMOs that lack sufficient process and governance for assorted reasons, including lack of maturity. These PMOs provide little more than an automatic rubber stamp for project approvals and overwhelm their teams with too many projects, putting project delivery at risk.
In the middle lies the ideal PMO. This organization enables appropriately prioritized initiatives, ensures the achievement of real benefits that align with the overall strategy, and supports both short- and long-term goals. Picture it as the sweet spot of PMOs: not too rigid, not too lax, but calibrated to foster collaboration with PMO stakeholders and deliver a value-added portfolio of projects.
Guiding Principles for an Effective PMO
Finding the right balance is essential for effective PMOs. Below I share four guiding principles for the PMO to help you achieve that balance.
1. Cultural Alignment
Gain insights into your organization’s culture and customize the design, structure and methodology of your PMO accordingly. Different organizations respond differently to processes — some embrace rigor, while others push back. The crucial factor is to discover an approach that aligns with your company’s core values and preferred work methods.
2. Resource Allocation
Although prioritizing projects based on return on investment (ROI) is a logical approach, it is crucial to strike a balance between ROI and critical initiatives. For example, high-ROI projects should not overshadow initiatives that support customer requests or compliance programs. A well-balanced project management office must also ensure the company allocates resources appropriately to benefit the entire organization.
3. Flexibility and Adaptability
Strive for a balanced approach — neither overly fixed nor excessively loose. An exemplary PMO adjusts to evolving circumstances, fostering growth and progress. It goes beyond merely giving lip service to PMO stakeholders. Instead, the team actively works in partnership with them to prioritize and deliver high-value projects.
4. Alignment of Short-Term and Long-Term Objectives
An effective PMO balances short-term objectives with long-term strategic goals. Through collaborative efforts across stakeholder teams, the project management office facilitates the realization of timely, tangible benefits to the organization.
An Example of an Effective PMO
In one recent client experience, I encountered an outstanding example of building an effective PMO that illustrates each of these principles. This organization demonstrated a commitment to continuous improvement by using them and adapting them to their unique context. Here are some of the highlights:
· The client recognized the significance of cultural alignment and ensured their PMO practices were intentionally woven into the fabric of their mission, vision and strategic goals. This cultural sensitivity ensured their projects resonated with stakeholders and employees, fostering greater buy-in and commitment.
· The client’s organization had a robust resource allocation process. Resource managers could accurately forecast their teams’ capacity for projects. Real-time visibility into project demands allowed for proactive adjustments, preventing resource bottlenecks and optimizing project delivery. The PMO, resource managers, and project managers worked closely together. This collaborative ecosystem facilitated quick problem-solving and efficient decision-making. When resource constraints surfaced, the collaboration process kicked in, leading to timely solutions.
· The client demonstrated a commendable capacity for flexibility and adaptability. They were always willing to explore novel approaches and learn from them, and by experimenting with different strategies, they gained valuable insights and adjusted their practices accordingly. This was perhaps the most impressive aspect of the client’s culture. They viewed change as an opportunity rather than a disruption, allowing the PMO to evolve organically and continuously align with the organization’s dynamic needs.
· The client engaged a diverse set of stakeholders in a collaborative prioritization process that helped short-term and long-term objectives. While this approach required time and effort, it resulted in decisions that were well-informed and widely accepted. Engaging the stakeholders early and consistently ensured that project priorities aligned with organizational objectives.
This client’s commitment to cultural alignment, stakeholder engagement, resource management, collaboration, and adaptability exemplifies best practices for a thriving PMO. Their journey serves as an inspiration for other organizations seeking to enhance their PMO capabilities.
Move Forward With These PMO Guiding Principles
An effective PMO adds value without stifling progress. This is the sweet spot, where efficiency meets innovation and where rigor blends with adaptability. PMO leaders need to strive for that equilibrium so they can enable the delivery of their organization’s goals and establish their team as an invaluable asset to the organization.
This article was originally published on centricconsulting.com.
Centric Consulting is an international management consulting firm with unmatched in-house expertise in business transformation, hybrid workplace strategy, technology implementation and adoption. Founded in 1999 with a remote workforce, Centric has established a reputation for solving its clients’ toughest problems, delivering tailored solutions, and bringing deeply experienced consultants centered on what’s best for your business.
