Why Highly Sensitive People Are Important for Your Business
Being sensitive isn't a form of disorder or liability. It’s rather a bliss that accounts for the success of highly sensitive people.
I think you’re acting too sensitively for such a small matter”, or more precisely, “Don’t take it personally” are some of the words often heard around people with high sensitivity syndrome. In the present-day culture, most of the time the high sensitivity trait of people is often regarded as a liability and a sort of mental disorder probably because viewing things generally from atop, we fail to assess the value that highly sensitive people bring to the table.
For example, a woman found it anxiously embarrassing when she failed to answer the impossible question asked by her boss about the job, thereupon returned with the boss’ stern look. The woman’s colleague; her desk mate who also had been a perennial target of the boss’ criticism; leans in to whisper in her ear: “Don’t you worry about him, he’s always like that! Don’t take something amiss out of his words.”
Being a highly sensitive person(HSP), her colleague telling her not to ‘take it personally’ is exactly as if a dwarf is requested to stop being short. For the HSPs, being sensitive comes naturally because it forms part of their genetic makeup. It is what defines their nature, something that’s wired to their core causing them to be affected by the factors in their external environment. Regarding this, our society’s notion of acting in a way that’d make sensitive people become less sensitive is completely void. Because it’s not the sensitive ones who need fixing, it's the society that does!
Why? You may ask! Well, here’s how.
Take the very example of that woman who felt it embarrassing to not be able to reply to the ‘impossible’ question of her boss. Now for a normal person, the answer to the impossible question is something out of scope, but for that sensitive woman, who at that very instant, countered the situation by saying that she’ll have it answered after researching it later, and even though the question was impossible, yet she did not instantly allow her brain to consider it completely out of scope.
That’s what makes highly sensitive people a key asset for the business, I’d say:
A sense of empathy that convinces them to take step back from their perspective and try to resolve issues and challenges taking into account other people’s perspective.
This act of being a ‘caring people pleaser’ makes HSPs creative to the point that they are willing to perform at their best in satisfying the client. And when this act is prospered upon with a feeling of passion for accomplishing greater results, a natural urge of helping others develops. All this makes HSPs the right apt for customer/client service handling roles.
That’s what made me realize that our society’s efforts of trying to make sensitive people become less sensitive are actually an indirect way of killing their creativity. One may ask why any society is involved in such an act anyway? Simple! That’s because the less sensitive people in society are of the view that highly sensitive people take even the minutest matter to their hearts which affects their performance. While in actuality research has proven that sensitive individuals are more creative than those of the opposite nature. For HSPs, it is exactly as the Psychology today writer, Deborah Ward, says:
I could not be creative without being so sensitive. Sensitivity can be overwhelming, but it is also like having extra RAM on my personal hard drive.
The high sensitivity of HSPs exerts pressure on their minds when subjected to emotional and sensory data that unfastens the creativity valve as if some barrier is revoked and the whole of their energy automatically gets transferred onto their work like a jolt of electricity.
It’s obvious that all clients before approaching any company for their projects do run a company’s workplace problem-solving creativity research and for that, having HSPs onboard your employee lists form a crucial eye for detail as their nature makes them an innovative thinker who considers all relevant perspectives to problem-solving rather than pursuing just their own solid perspective.
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