Introducing Alterra Answer Bot + Chatfuel Integration
Level up your Chatfuel bot’s natural language understanding capabilities with Alterra’s AI
The need to deliver fast, accurate answers to customers’ questions across multiple channels is what drives our team to continuously improve our product and build new integrations. Today, we’re excited to share that we’ve launched Alterra Answer Bot + Chatfuel integration.
The new integration is all about delivering tailored customer service to your prospects and customers through the use of Facebook Messenger bots. It allows agencies and businesses of any size to liven up rule-based chatbot flows with state-of-the-art AI that can understand human language and instantly answer customers’ free-text questions.
Why obsess over improving customer service on Facebook?
One of the most common reasons consumers reach out to brands on social media is because they have a product question (47% of consumers reported having done this). And the top reason why consumers unfollow brands is poor customer service (56% of consumers reported this).
So if you want to win the loyalty of your Facebook audience you need to offer a robust customer support on Facebook and address customers’ questions the moment they arise — that’s where an AI-powered answer bot comes in handy.
Why connect Alterra to your Chatfuel flow?
Keep your conversations flowing
Chatfuel platform allows you to design and build chatbot flows with menus and quick-reply buttons to proactively guide users through a conversation. These rule-based bots work great for engaging new users and helping prospects familiarize themselves with your products. However, they fall short when a user asks an unprogrammed question.
Something as simple as “Where do you ship to?” or “What is your return policy?” may lead a rule-based chat to a dead end. But such questions shouldn’t disrupt your conversations with customers. They should become opportunities for building better relationships. And the good news is that with Alterra’s AI your Chatfuel bot can keep these conversations flowing and help your customers advance through the marketing funnel without the need for live reps to interfere.
By supplementing your Chatfuel bot with Alterra’s AI, you gain the ability to:
- increase customer satisfaction by providing instant answers to customers’ questions;
- accelerate customers’ path to conversion by helping people get all the product information they need in real time;
- lower costs by automatically answering customers’ questions, without engaging your live agents.
Let AI do the hard work, so you don’t have to
If you’ve ever tried to automate FAQs with Chatfuel’s built-in AI, you already know that it is rule-based and relies heavily on the phrases that you enter manually. In other words, it’s time-consuming to set up and not particularly responsive to natural language requests.
Alterra’s AI, on the other hand, doesn’t require rules. It is smart enough to match semantically similar questions to one intent, so when you build your bot, you don’t have to define all possible variations for every question — AI will take care of it. All you need to do is upload your FAQ articles to Alterra. The bot will learn from your knowledge base and deliver the right information in Facebook Messenger whenever asked.
Check out how Alterra handles semantically similar questions:
Relevance and accuracy matter
When it comes to customer service automation, we believe that accuracy can make or break the whole customer experience. And we pride ourselves on having developed one of the most accurate answer bots in the industry. Powered by our proprietary Deep Learning-based NLP engine, Alterra Answer Bot interprets user messages based on their meaning — not just keywords. It performs with unparalleled 90% accuracy delivering the right answers even to the most complicated questions.
It’s safe to say that Natural Language Understanding is Alterra’s superpower 💪. And thanks to the new integration, adding Alterra’s AI to your Chatfuel bot is a no-brainer.
If you want to see Alterra + Chatfuel integration in action, check out our demo bot here and ask it questions about our company and products.
How to set it up
Alterra + Chatfuel integration is available for all Chatfuel users (free, pro, and premium).
It only takes three easy steps to get started:
- Create an Alterra.ai account.
- Upload your knowledge base or FAQ articles to the Alterra FAQ Editor to build your answer bot.
- Connect Alterra Answer Bot to your Chatfuel flow. Read the docs 📄 to learn more about integration options.
Power up the new integration now
Start your free 30-day trial to see how Alterra Answer Bot can help you take your customer service to the next level.
Want more info?
Contact us at info@alterra.ai or request a demo here. We’ll be happy to answer your questions and help you set up Alterra Answer Bot for your business.
