Respond to customers faster with Alterra Cue Cards for Drift

AI-powered reply suggestions to improve your sales team productivity

Drift chat makes it easy to connect your sales team with website visitors in real time — but quickly composing a reply to an incoming inquiry takes effort. Today, we’re announcing Alterra Cue Cards for Drift, a new app that helps sales reps respond to customers faster using AI-powered reply suggestions.

Quickly compose compelling messages using smart reply suggestions

Whenever you’re chatting with prospective customers in Drift, Alterra Cue Cards works by your side, interactively offering relevant information from your knowledge base as you chat. It gives you templates to cut back on repetitive typing. It finds answers to technical questions. It arms you with competitive intelligence to overcome customer objections. Everything is just a click away.

When you see the suggestion that you like, click ‘Use it’ to insert the text into your response. You can customize the response before sending it to a prospect, so your message sounds more personal and human.

Powered by Deep Learning-based NLP Engine

Alterra Cue Cards uses our proprietary Natural Language Processing technology to provide relevant information based on the messages you receive. It understands the intent behind every message, so you won’t have to search — you’ll have the right knowledge at your fingertips at the moment you need it.

Stay ahead of the curve — become one of Alterra Cue Cards first customers

Alterra Cue Cards app is now available in the Drift App Store. You can try it free for 30 days.

To get started, create your Alterra.ai account here. Next, connect your existing knowledge base to Alterra or create cue cards from scratch in our FAQ Editor. Then, in your Drift account, go to Settings > Integrations > Alterra Cue Cards, and click Connect.

If you have any questions, remember that we are always happy to help. Contact us at info@alterra.ai or request a demo here.