04/09/2017 Spy Game for Kids with Asthma
Developing a service for children with asthma
After we have decided on our service: Creating a spy experience for kids to raise awareness about their asthma and make kids learn better self-management practice and habits, we dug further into the details.
Agenda for the day
- Draw out the whole experience
- How would our service be incorporated into daily lives of the child with asthma? How would our service be introduced to the child?
- What kind of skill do we want to teach to children through our service?
- What is the role of other stakeholders?
- Do we want technology in our service? If we do, how do we leverage the technology?
We drew out the daily life of a child and thoughts of potential touchpoints (organ points in above pictures). We narrow down our target to those kids that are recently diagnosed as having asthma and need to start to learn self-management skill since our goal is to learn self-management skills.
- Morning Ritual: Morning is always in a hurry pace for kids and parents. Parents need to wake up the kid, ask them to brush teeth, finish breakfast and get on the bus on time. Parents could only have 5 minutes to talk to kids when they eat the breakfast.This 5 minutes short talk could be our potential touchpoint.
- Lunch time: Luchbox is prepare by the parent so we think this is a potential touchpoint. Try to imagine the luchbox as spy gear kit and have some missions for kid to complete. This missions are all about certain skills or knowledge about asthma.
- Before go to bed: Most parents will talk their kids to bed. We could leverage this valuable communication time. Parents should use this time to know kid’s overall progress and provide instructions for tomorrow’s mission (which will be reminded again during breakfast).
After a long discussion, we decided that lunch time will the best time to let children interact with our service.
We have categorized the things we want to teach into 5 different categories.
- Know about external triggers and actively avoid it.
- Conscious about his own warning sign.
- Skill of dealing with stress.
- Daily practice.
Above skills could be learned through missions provided by parents and if those missions require certain tools, we could restate it as spy equipment.