OnePlus 3 Gets A Fix: RAM Issues Solved And Better Color Management

A steroid shot for the OnePlus 3 !!

The OnePlus 3 received its share of limelight as it released amidst huge pomp and show but the device almost immediately faced a lot of criticism once customers started using the phone. Quite a few reported issues with the phone, especially on the fronts of display output and storage.

OnePlus noted the consternation, and swung in to resolve the highlighted issues, via an update which is receivable OTA. This version (Oxygen OS version 3.1.4) comes as a sort of apology for the inconvenience caused and as an announcement for the action to be taken in near future.

The issues plaguing the display arose as the display was calibrated to a standard different than the industry-standard sRGB spec. As a result, the OnePlus 3 offered a color balance that was off the acceptable norms, by enhancing colors way too much.

Consequently, images looked totally different than they ought to have.

What the update will ensure is that the sRGB mode can be enabled, and thus, the colour saturation can be reduced somewhat, which in turn, would lend a realistic look to images and media.

The mouse in the RAM cottage was a trickier one to pin down. OnePlus 3, despite a substantial 6 GB of RAM cuts off apps that it deemed unused, a little too over-zealously. Consequently, this result in such apps taking much longer to launch, when reopened. This of course, is irritating at most times.

The current update ensures that apps are kept in memory longer, thereby delaying their termination cut-off.

The display-related issue managed to spark quite a lot of controversy especially when AnandTech reviewed the phone and rated the display as extremely disappointing. Some users on Reddit stoked fires further, speculating that OnePlus had cut corners in order to save the costs on display. Redditor “tiagom0702” said, OnePlus “needed to cut somewhere and since they managed to get Samsung panels on discount it’s not that surprising if compared with recent devices”.

Carl Pei, co-founder of OnePlus got tired of the scathing remarks and set into a rant, during which he elaborated on the company’s decision to use the display was based on user experience. Pei posted, “I’m sick and tired of sentiment like this. It may not seem so, but for a product company — it’s insulting”.

Some Reddit users suggested that OnePlus should have picked 2K display, Pei spoke on this as well and claimed that the company could have done so because the price difference between 2K and 1080p is very less, but the company went for 1080p display simply because they wanted to increase the user experience.

“Higher resolutions also means higher battery and CPU/GPU use, for example,” wrote Pei. “The display that Samsung made for the OnePlus was made to the company’s intentional specifications, and not simply off-the-shelf, cheap components”, explained Pei.

Thus, the 2K display would have taken a toll on the battery, which is an even bigger issue for most users these days, than display resolution (relatively speaking). This is to say that financial reasons were not a consideration, instead it was a conscious, well thought decision based on user experience.

Talking about the color issue, Pei admitted that the display wasn’t compatible to use sRGB, but that is because the company thinks that the users wouldn’t want it anyway. With the update sRGB would still be an option available on the phone.

There were a lot of comparisons between the OnePlus 3 and other phones like Galaxy S7 Edge and the iPhone 6s. Out of these three, OnePlus 3 emerged as the slowest of all despite packaging a 6 GB of hefty RAM.

This of course, was clarified by Pei saying that the RAM performance was intentional and meant to conserve battery life.

Pei concluded the post by answering all those who thought that OnePlus had cut the corners to save on cost, straightaway saying “there are no corners cut on the product, and there will never be. OnePlus cuts corners on business model (direct to consumer), org structure (nimble and fast team), and marketing (organic word of mouth focused)”.

What this incident specifically highlights is OnePlus’ active team who is ready to take note of issues and fix them. At the same time ensuring that the company doesn’t bear any sort of defamation or insults for the wrong reasons. The decision of using sRGB display and explanation by Pei clearly points out to the very importance of user experience and customers for OnePlus.

Everything is not that rosy though since the general public will have to wait for the update to reach them. This is because OxygenOS version 3.1.4 is being pushed out to review units only, which will be treated as beta testers for the public OTA release that will follow “later on.”

Probably with this little incident that happened with OnePlus 3, other companies have taken life lessons. Okay I admit life lessons is an exaggeration, well at least Industry based lessons? Such as, if the software is deprived of required amount of attention, then no amount of impressive hardware can compensate that.


Originally published at Chip-Monks.