UX Writing Case Study: Interstitial Error Message
The user works in graphic design. While critiquing a design in a mobile app, their phone abruptly turns off. When they restart the phone, they reopen the app.
I needed to write a message that the user will read upon reopening the app. I started with the basics. What do the users need to know?
Their work was saved
They can return to the doc
They can safely go somewhere else