Thoughts on the UX of Bots

What is, in your opinion, the greatest benefit for the user when it comes to using bots in CUIs?

CUIs are convenient

CUIs are adaptable

What do you see as the main limitations of bots?

Which verticals would you recommend for bots?

What do you think is important to keep in mind when designing chat bots?

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Inventor of the hashtag. Ever-curious product designer and technologist. Previously: Google, Uber, Molly (YC W18).

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