UX Case Study — SmartLab: Unlocking User-Friendliness & Usability


SmartLab, a web-based management platform tailored for Quality Control Laboratories, has succeeded globally in over 100 labs. A prominent Los Angeles pharmaceutical company adopted SmartLab in March 2021 to boost productivity and streamline operations. However, post-implementation, they encountered unexpectedly low usage. This triggered…



Christine Lorelie
Christine Lorelie | UX Research & Product Design Projects

UX Researcher | Product Designer | Listener | Millennial | Writing about what it means to be human | www.christinelorelie.com