UX Case Study — SmartLab: Unlocking User-Friendliness & Usability
Overview
SmartLab, a web-based management platform tailored for Quality Control Laboratories, has succeeded globally in over 100 labs. A prominent Los Angeles pharmaceutical company adopted SmartLab in March 2021 to boost productivity and streamline operations. However, post-implementation, they encountered unexpectedly low usage. This triggered an urgent need for a comprehensive UX case study to uncover the root causes of this underutilization. The study aimed to identify pain points, challenges, and barriers within the user experience, shedding light on how SmartLab’s potential could be fully realized within the organization.
Scope
User Researcher
Tools
SurveyMonkey, Micro, Microsoft Teams
Timeline
2 Months
Problem Statement
Despite its implementation, SmartLab has yet to gain traction among analysts in a Los Angeles pharmaceutical company’s quality control lab. This poses a challenge to the company’s digitalization and automation…
