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​​Backup File: Easy Way to Restore Your Wallets is a non-custodial platform. It means you take full ownership of your assets. We have no control over your private keys — you are the one who stores and safeguards them. If you lose your seed-phrase or private keys you lose access to your funds. This is why it is important to always have a backup file of your wallets.

The backup file is a document containing encryption of the private keys to all of your wallets on Stored in a safe place, wallet backup can protect your assets in case of computer or software failure and help to retrieve your funds in the event of damage, loss, or theft of the device.

How to create a backup file proposes to download a backup file every time you want to log out. Don’t remove the checkmark when logging out. In this case the backup file will be downloaded automatically.

Step 1. On click on the Account icon in the upper right corner of the screen. Then log out.

Step 2. Make sure there is a checkmark against the “Download backup file” option and click “Yes”

Your backup file will be automatically downloaded on your computer.

How to restore your wallets from backup

Step 1. Log in, go to the “Add address” page and select the “Import” method.

Step 2. Find “Restore” method and click on “Import file”

Step 3. Click on the “Select backup file” window or drag-and-drop the file. Then click on the “Import” button.

Step 4. Enter the password of your account in the text box and press “Agree”

Step 5. Set the names for the addressed and click “Ok”

That’s it! Your addresses were added successfully.

If you have further questions, drop us a message to You can also join our chat in telegram, there is an active discussion of all current updates, as well as round-the-clock support from our managers.

About is a non-custodial Proof-of-Stake platform for the management and storage of crypto assets. Users can create public addresses for all supported networks with one seed phrase, connect their Ledger or Trezor device, or import an address generated by another wallet.

The analytical dashboard provides relevant information on wallets’ balances and networks’ main metrics. In, we standardize the semantics, making interactions with the platform as easy as possible. The same goes for network metrics. By using universal terms, we are making it easier for users to understand and compare networks.

One of the main functions of the platform is participation in the PoS consensus — users can stake and delegate their assets, claim rewards, and follow the latest network proposals in the voting tab. offers its users instant cryptocurrency exchange services that allow fast and secure crypto assets swap. It is also possible to buy and sell crypto with a credit or debit card. users can track rewards, withdrawals, transfers, and deposits across all supported networks and add comments to these transactions.

Among PoS platforms, supports BAND network ($BAND) Secret Network ($SCRT), Cosmos ($ATOM), ICON ($ICX), IOST ($IOST), KAVA ($KAVA), BSC ($BNB), Juno ($JUNO), Comdex ($CMDX) and Tezos ($XTZ). We also support Ethereum, Bitcoin, and Tether ($USDT) for our users’ convenience. Mobile and desktop versions, new networks, including Polkadot are scheduled for the upcoming updates. Furthermore, delving into the idea of true decentralization, we envision a decentralized autonomous organization and a genuinely community-owned platform in the nearest future.

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Citadel is a multi-asset non-custodial platform for the management and storage of crypto assets