Mission Moment: Citizen Subscriber Helped Feel Safe During Cat Adoption

One of the great things about Citizen’s Premium service is that it empowers people to take back some control in an otherwise unpredictable world. Citizen Agents often work with subscribers to customize a safety plan that is unique to the individual’s lifestyle, personality, and situation. A codeword, for example, can trigger a help response, like dialing an emergency contact or connecting to 911. We’re pleased to share a story today that demonstrates just that.

A subscriber recently sent a message to an agent stating they were on their way to adopt a cat from a foster home. Because the subscriber had never met the foster parents before, they asked Citizen Agent Angelo to live monitor them during the interaction.

Agent Angelo suggested the subscriber use a “safe” word to let him know everything was OK and to end the call. They also agreed on a “trigger” word to let Agent Angelo know the situation was not safe and to alert local authorities.

A few minutes after the subscriber arrived at the foster home, Agent Angelo discreetly sent a message to check in. The subscriber replied, “Flower,” letting Agent Angelo know they were safe, all was well with the adoption, and no further assistance was needed.

We’re grateful this interaction went smoothly, that Agent Angelo was able to provide support to our subscriber during an unfamiliar interaction, and that a cat found a new home in the process.

If you’re interested in connecting with a Citizen Agent, you can start a free trial here.