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CITIZEN Blog

Mission Moments: Citizen Agent Manages Disturbance at Residence

Citizen Agents offer a holistic approach to safety. In any situation, agents can not only call 911, but they can ensure you are safe until police arrive, they can call your emergency contacts in the interim, and they can act as a liaison between the subscriber and responding resources.

Today’s story occurred recently when Agent Kelly connected with a subscriber who was reporting a violation of an Order of Protection. The subscriber stated that the violator was at her back door, and utilized Citizen Premium’s chat feature to discreetly give the Citizen Agent details about them, including their name and vehicle description. While safely in her residence, the subscriber used her camera to show Agent Kelly what was going on outside her home. Citizen Agent Kelly calmly relayed the situation to 911.

Citizen Agent Kelly advised the user to stay inside with her doors locked until police arrived. She even spoke to the responding officer to give further details and ensure the user knew that police had secured her residence, and that it was safe to open the door and speak with them.

We’re grateful that this subscriber was able to rely on Citizen Agent Kelly and stay safe during this distressing experience.

If you’re interested in trying Citizen Premium, you can start a 30-day free trial here.

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