A year on from the first lockdown

How Citizens Advice SORT Group has supported thousands of clients across Stockport, Oldham, Rochdale and Trafford.

How Citizens Advice SORT Group adapted

Things have changed

Changing the way we support our colleagues

Moving forward

What comes next?

  • Personal debt — as the full effects of personal finances becomes clearer. Those who have fallen behind on their payments start receiving demand letters. We expect the trend for debt advice to continue to rise.
  • Housing and homelessness — Research from Citizens Advice shows that over half a million people in private rented housing were behind on their rent in January. Many will be forced to leave their homes when the current protections for tenants come to an end.
  • Employment — as restrictions ease and businesses reopen, the full extent of their financial situation will be realised, and redundancies might be needed to ensure businesses are viable into the future. Residents will need support to navigate the confusing processes around redundancy, ensuring any processes are fair.
  • Benefits and Universal Credit — the prospect of rising unemployment in particular sectors like travel and tourism means that more people will need to apply for benefits like Universal Credit or New Style Job Seekers Allowance.



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Steve Hughes

Local #CitizensAdvice COO | NED in Social Housing 🏠 | VCSE Org Chair 🎗 | Politics 🗳 | HIV➕ | EDI Champion ✅ | Passionate about #innovation, #digital & #data