by Olivia Arena and Kathryn L.S. Pettit, Urban Institute
In Boston, the Metropolitan Area Planning Council and the city’s Division of Youth Engagement and Employment came together to redesign key program elements for the city’s youth employment program, including the application interface, how youth are assigned to jobs, and how the agency communicates with applicants. The Youth Jobs Boston project demonstrated that tailoring services to meet the needs of youth results in higher participation and frees up staff for program enhancements. See other case studies in the series about St. Louis and Washington, D.C.