Request for input: DMV design principles

As we continue to evolve CivicDMV, we’re creating design principles to guide the work we do.

Establishing design principles is a common practice with government service organizations, as exemplified by those published by the United Kingdom and Canada.

The objective of these design principles is two-fold: To serve as a foundation for the work CivicDMV does, but also as inspiration for how all DMVs can build design thinking into their service efforts.

Do you have ideas or feedback on what design principles CivicDMV (and all DMVs) should incorporate into its work?

If so, add your comments to the draft document.