A ClearQuote Case Study : Popular Hyundai

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ClearQuote

4 min readSep 16, 2020

ClearQuote uses images and videos to identify and assess damages cars. This is a case study of how Popular Hyundai, a large authorized dealergroup of Hyundai in India uses ClearQuote in their After-Sales business, specifically body and paint repairs.

This case study is split into 3 parts -

The user, and the problem that needed to be solved.
How does ClearQuote work? Deploying the solution, and the targets set by the team.
ClearQuote’s data reporting features and benefits.

Part 1

The User

Popular Hyundai is the largest Hyundai dealer group in Kerala with 30 showrooms and 28 service centers spread across the state. The company prides itself on incorporating latest technologies in the pursuit of enhancing the customer’s experience.

A pursuit which has won the company multiple awards for service excellence on a national as well as international level.

The Problem

Like all automobile dealerships, Popular Hyundai wanted to solve the following problems -

How to offer customers standardized and transparent body-repair estimates? and
How to increase body shop revenues and conversions?

When you take a closer look at these problems more questions come to light -

How do we generate more standardized estimates?
How can service advisors, who lack body shop expertise, be equipped to generate these standardized estimates?

To address these problems, Popular Hyundai deployed ClearQuote at their service centers.

Part 2

How does ClearQuote work?

ClearQuote is a mobile responsive web app that runs on Google Chrome and can be used on any device — PC, iPad, smartphone. There is no requirement for downloading an app.

All that service advisors needed to do was login to the ClearQuote app and use it to capture images of vehicles that were brought into the service reception. The advisor could walk around the vehicle and capture images various body panels. And once the images are uploaded, an estimate is generated almost instantaneously based on the assessment of the images.

This also became an efficient way to capture the condition of a vehicle at the service reception.

For a quick walk-through of the ClearQuote app, click here.

Goals Achieved

Equipped with ClearQuote, the service advisors at Popular Hyundai dealerships were able to successfully achieve these goals -

Generate standardized repair estimates.
Share estimates with customers — instantly!
Transparent estimates and better customer experience.
Ultimately increasing conversions.

Here are a few excerpts from feedback given by Popular Hyundai’s regional managers -

“It’s a more convenient way to prepare estimates, and also saves time. ClearQuote has simplified the estimate generating process. Earlier, we were using conventional [read manual] methods for capturing a vehicle’s damage condition. But now everything happens with just a few clicks.“
- Jinesh, Regional Manager, Popular Hyundai Muvattupuzha
“ClearQuote is a time saving and more convenient way of preparing the estimates and sharing estimates with customers. Generating estimates in front of customers with few clicks and sharing it with them simplifies the conversation between customers and our advisors. It’s impressive. Tracking and monitoring estimates generated by different advisors is now made easy with ClearQuote!”
- Anson, Regional Manager, Popular Hyundai Malapuram

Part 3

The Data

Popular Hyundai managers were able to gain valuable insights into their body-shop business by using ClearQuote’s data reporting features.

The following info-graphic shows metrics displayed on the ClearQuote app. The team at Popular Hyundai were able to see an uptick in conversions from the first month of deploying ClearQuote.