From Idea to AI Assistant: How to Design, Develop, and Implement Custom Topics, Entities, and Dialog Flows in Microsoft Copilot Studio

Today, virtual assistants and AI bots are handling the most time-consuming jobs. Compared to human counterparts, these virtual agents are more efficient and can handle unlimited tasks. Microsoft Copilot Studio provides you with a simple solution that reflects your brand voice and implements your topics, entities, and dialog flows.

Why Go Custom?

Microsoft Copilot Studio provides plenty of out-of-the-box tools.

Why you want a bot:

• Understand industry-specific language.
• Handle complex, multi-turn conversations
• Adapt to your unique workflows.

…you’ll need to roll up your sleeves and start customizing.

Design Your Conversational Blueprint

Before writing a single line (or clicking a single button), ask yourself:

• What is the user trying to accomplish?
• What’s the optimal way for the bot to help?
• Where might the conversation go off track?