Clover Health’s Response to Coronavirus

For the last week, the team at Clover Health has been heads down working to navigate and mitigate repercussions of the Covid-19 pandemic.

As a company with a membership demographic of those most at risk, it is imperative that we do everything we can to support them. From what we know at this moment, the best possible way to prevent the spread of Coronavirus is to limit interaction with other people. For this reason, our overarching goal is to provide our members with the capability to stay in place by supporting them with the care they need in their own homes.

A significant threat during this situation is the spread of disinformation. This is a new virus, so the entire industry is learning new information on a daily basis. Please refer to the CDC website to verify any claims you might hear about ways to suppress symptoms or minimize susceptibility to the Covid-19 virus. We’ve created a page to synthesize information from the CDC and World Health Organization, cloverhealth.com/covid, which will be updated regularly as the situation and our understanding of the virus evolves.

While the situation continues to evolve, we’ve already implemented several key initiatives to protect our members, employees, and communities:

Partnership with Quest Diagnostics to secure access to COVID-19 test kits for all doctors who see Clover Medicare Advantage members.

• Clover will provide coverage for the Coronavirus (COVID-19) diagnostic lab testing and waive any associated member co-pays or cost-shares. We promptly partnered with Quest Diagnostics, the world’s leading provider of diagnostic information services, to offer members access to amongst the first commercially available COVID-19 diagnosis lab tests in the United States. We’re working with Labcorp and Bioreference to offer as much access to testing as possible.
• Clinicians treating Clover members can order and administer the test, a molecular-based assay that detects viral RNA in respiratory specimens. Quest has sought emergency use authorization from the FDA, which is providing flexibility for innovative and quality lab-developed tests to be brought to patients and doctors quickly to advance effective response to the Coronavirus outbreak.

Providing details on how to receive free home delivery of prescriptions to make sure our members have the medications they need.

• Our pharmacy benefit allows doctors to order up to 100-day supplies of medications for our members. We have temporarily relaxed refill restrictions, and members are able to refill maintenance prescriptions earlier.
• Most neighborhood pharmacies already offer free home delivery. For members whose pharmacy does not offer this option and who would like it, they can use our partner pharmacies at CVS or Walgreens. Both have waived charges for home delivery of all prescription medications. Contact your local CVS or Walgreens pharmacy for more information (certain restrictions may apply).

Expanded access to telehealth services for all doctors and members.

• To make sure members are getting the care they need while in their homes, Clover is encouraging all doctors to offer patients remote care and will reimburse offices the full amount of the visit. Two-way video (e.g. Facetime or Skype) is recommended, but phone calls are sufficient if patient circumstances prevent video.

Implemented a mandatory work from home policy and encouraging Clover employees to practice social distancing.

• Clover has a high percentage (~40%) of full-time remote employees, so we are fortunate to have the tools and infrastructure in place to have our staff work from home without any interruptions to member care.

We’ll continue to provide updates here, and on our Twitter account: https://twitter.com/Clover_Health.