CHATBOT/CONVERSATIONAL DESIGN(CX)

The Ultimate Guide to Conversational Design for Chatbot

A comprehensive start to designing chatbot conversations

Written by Rashmi Metri & Reviewed by Yogesh Kothiya

Chatbots or AI bots or Conversation assistants or Contextual assistants are unarguably one of the fast-growing trends today across all industries. Several of the biggest tech companies are investing heavily in AI-driven messaging apps and services. We have established in simple words that, chatbots interact with humans, chatbots communicate with humans, chatbots converse with humans! Fundamentally, it is the conversation between a machine and a user.

How would you like a conversation which is all sloppy, all over the place, not defined well, with irregular tense, or inconsistent responses? Of course, you would not fancy it! It’s another story that conversations like these do happen with your spouse and you should fancy it! (Just kidding)

Human interactions occur with structure, enunciation, gestures, eye contact, body language, etc. It certainly is straightforward to grasp what is communicated, processed, and responded to. Whereas, it becomes challenging when we are dealing with conversations between a machine and a human.