Genevieve Gaudet: “Let’s build better foundations, not better facades”

“Stability and trust that it’s possible are the foundations upon which government services, the front lines of our democracy, are formed.”

At Code for America Summit, Genevieve spoke about two examples of putting the intention of that service design approach into her work at Nava. The first was helping to launch a new program at Medicare aimed to both control costs and, more importantly, get 34 million Americans the highest possible care. The second is in conjunction with Code for America on our Integrated Benefits Initiative, which leverages technology and design to demonstrate a more human-centered safety net that enables access, improves efficiency, and promotes integrity.

“This is my challenge to the community, to encode a deep level of intention in the work we do right now, and in the way we work together.”

When we focus on repairing the foundations of our work rather than simply patching the cracks, we can take accountability for outcomes that extends beyond the scope of a contract and encode intention into our practices and our industry. We can then be radical about our proposals for ways to improve trust in government services, and rebuild generations of broken trust.

Code for America Blog

Writing and thinking about government that works for people, by people, in the 21st century.

By Code for America

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Writing and thoughts from the staff of Code for America, a national nonprofit that believes government can work in the digital age. www.codeforamerica.org

Code for America Blog

Writing and thinking about government that works for people, by people, in the 21st century.