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AI Meets Hospitality: 6 Ways the Technology is Helping Hoteliers Shine in the Crowd
Imagine it: You own a hotel. At any hour of the day, several things are going on simultaneously at the front desk. Case in point, guests waiting to be checked in, telephone (s) ringing, and customers shooting their queries online. And juggling many of these tasks, your staff has to welcome and serve guests with a smile on their faces, go through their paperwork carefully, be dedicated, and promptly react to inquiries.
Travelers are always searching for flights, accommodation, rental services, and taxis all the time. Even if you had an employee in every time zone, he/she could still only serve one guest at a time. Not to mention that human beings are not multi-taskers. So, what’s the best way to ensure that all of the above happen efficiently and synchronously? The answer is artificial intelligence (AI).
AI is radically transforming the business-as-usual model of the hospitality industry. On the one hand, the leading-edge technology is helping hoteliers offer a frictionless stay experience to guests. And on the other hand, businesses are minting big bucks and driving their growth by banking on AI-based solutions.
Here’s a statistic: traveling via online bookings (websites and apps) will balloon around 5X this decade. By arming your digital presence with…
