Google Storytime: Building a User Focused Culture

William Wen
CodeX
Published in
16 min readJul 31, 2022

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Did you know that you can submit user feedback within any Google product? Google Meet has “Report a problem”, which allows you to send a screenshot and a text description to the engineering team. Wonder what happens behind the curtains? I will tell you all about it.

Besides creating Google Meet itself, the feedback tooling/system was probably my most satisfying technical…

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