CODEX
Reference Architecture for a Telecom Enterprise Application Platform
Currently we are living in an unprecedented crisis where social distancing has become a necessity. Several vaccines have emerged which might relieve the situation in future, but a life back to normal as it was before the pandemic is likely to take time. A lot of organizations have started adopting their working environments to suit the current situation and looks it is becoming the new normal. Several global giants also announced that they’ll maintain a permanent working from home policy. Companies also adopting to this situation to keep employees at better mental health while ensuring business growth. People at home keep in touch with their loved ones over messaging applications more than ever. Students study and attend classes online.
Broadband networks and telecommunication had made remote interaction possible many years ago and its importance is openly visible now. Telecommunication (telecom) vendors are striving harder than ever to serve their customers better. They need to provide better facilities to retain customers. Retention of customers is a key metric of their success as business competition is at peak where competitors offer various benefits to their customers. Telecom companies provide enhanced customer experiences using different channels; such as, mobile applications, web…
