Coforma Supported the Office of Personnel Management with User-Centered Research
The Office of Personnel Management (OPM) selected Coforma to provide user-centered research.
Coforma was selected by the U.S. Office of Personnel Management (OPM) to prime an award to provide user experience (UX) research that focuses on the wants and needs of Federal retirement benefits system users, ensuring product and system solutions map directly to the Federal retirement customer journey.
Throughout the engagement, Coforma performed human-centered design (HCD) research on the UX, design, accessibility testing, and related services. This research included extensive interviews with four separate customer bases (Federal retirees, Retirement Services officers, Federal agency HR officers, and Federal payroll providers), as well as usability validation of an underway retirement online application submission app. Research followed retirement-eligible Federal employees from the beginning of their application process through the end of benefits adjudication.
“The needs of Federal employees are the center of our research. We are excited to partner with OPM on this important project, with the shared goal of improving digital experience for retirees,” said Eduardo Ortiz, Co-founder and CEO of Coforma.
The U.S. Office of Personnel Management Retirement Services (RS) manages retirement benefits for Federal retirees and their families, including 2.7 million current annuitants and survivors. According to recent numbers provided in the 2019 Federal Employee Viewpoint Survey and a report issued by OPM in 2017, about 15% of the Federal Government’s 4 million Federal employees are already eligible to retire.
About the Office of Personnel Management
The US Office of Personnel Management serves as the chief human resources agency and personnel policy manager for the Federal Government. OPM provides human resources leadership and support to Federal agencies and helps the Federal workforce achieve their aspirations as they serve the American people. OPM directs human resources and employee management services, administers retirement benefits, manages healthcare and insurance programs, oversees merit-based and inclusive hiring into the civil service, and provides a secure employment process.
Visit OPM at https://www.opm.gov/.
About Coforma
Coforma works with the government and private sector to craft creative digital solutions and build technology products that improve people’s lives. We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products. We’re dedicated to reshaping the way communities access and utilize technology products. Together.
Visit us at coforma.io.
