AI and Cognitive Technologies Continuing to Prove Their Strategic Value
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If you’ve been following coverage of artificial intelligence (AI) in the news, you’ll see that industries and processes ranging from customer service, commerce, journalism and news, robotics, and even education are being impacted by the range of machine learning and AI technologies that can broadly be called cognitive technologies. These cognitive technologies change how businesses approach their customers, provide customer service, report and publish news, provide personalized education and tutoring, and more. These technologies are also forcing countries to adopt an AI strategies as these technologies continue to impact many industries and lives of their citizens.
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Is South Korea Poised To Be A Leader In AI?
Asia is aggressively pursuing artificial intelligence. Across the whole region, companies with an AI-focus are raising more money than ever before, with many Asian companies largely leading the way. In particular, while China has been making waves with some of the most eyebrow-raising investments in AI, South Korea is becoming increasingly visible and bullish on its own investments in AI as well.
South Korea has AI capabilities and ambitions of their own and is looking to strategically position themselves as a global contender. In 2016 South Korea famously hosted the match where DeepMind’s AlphaGo defeated Go’s world champion Lee Sedol, a Korean-native. They are also known throughout the world for their strong semiconductor, automotive, and electronics industry, as well as their use of industrial robotics technology. The country is home to many large well established tech companies such as Samsung, LG, and Hyundai, that have each shown significant appetite to invest in AI.
Why Are Robotics Companies Dying?
Rethink Robotics shuttered its doors and closed for good on October 4, 2018. For many casual observers the collapse of a much-celebrated company, founded by preeminent artificial intelligence (AI) researcher and minor celebrity Rodney Brooks was a surprise. To others it’s just the latest indication of the trouble in robotics land.
The oft-quoted refrain in the industry is that “robotics is hard.” It’s hard to make devices made of metal, electronics, and other human-engineered bits function in the same sort of purposeful, elegant way that human bodies can. Getting machines to do seemingly simple tasks like climb stairs, slide down fire poles, assemble intricate components, and exhibit the dexterity that most humans can is an extremely difficult task. If you think engaging Alexa or Siri in a natural conversation is difficult, just try building a robotic humanoid that can function in any capacity similar to a human.
Customer support chatbots set to transform service functions
Customer experience is always a top focus for any business, and organizations today are starting to use customer support chatbots and other artificial Intelligence technologies to help improve customer service, boost customer loyalty and brand reputation, and enable employees to focus on higher value tasks that provide greater returns.
Unlike humans, bots have the ability to work 24/7 and never suffer from fatigue. An always-on customer service agent can enable organizations to resolve issues with customers as soon as they arise.
AI systems can provide personalized pop-ups, chat interactions or email messages that help to keep the customer engaged in the sales process and guide them to the best product offering. The success of these personalized sales assistants — what is increasingly being called conversational commerce — is leading many e-commerce companies to adopt AI agents as part of their sales ecosystem.
AI in e-commerce makes vendors more responsive to customers
Artificial intelligence is now making significant changes to the way people buy and sell online, and there is no doubt we’re experiencing the next wave of transformation enabled by cognitive technologies.