Are Chatbots Useful?
Check out Kathleen Walch’s article in Forbes about chatbots:
Language and conversation is part of what it is to be human. A large part of human brain function is devoted to processing, creating and understanding communication in both verbal and nonverbal forms. It’s no surprise then that we find it easier to communicate through natural language rather than typing, swing, and clicking. However, the natural language of humans is not the language of computers.
Artificial intelligence is helping bridge the gap between humans and machines by empowering machines to have natural language capabilities. Not only is it making it easier to engage machines in useful dialogue, it is even helping to facilitate human-to-human conversation by enabling advances in machine translation as well.
Chatbots are software functionality that is designed to receive conversational input through text or voice and then generate a response that is also in natural language.
The full article can be found here.
