Facebook Chatbots at St. Louis Blues

Read Ronald Schmelzer’s article in Forbes detailing how the St. Louis Blues are using Facebook chatbots to increase fan engagement:

Chatbots have proven to be very valuable in many use cases ranging from customer support to conversational commerce. As a result, companies and organizations of all types are investing in chatbots and conversational systems. On a recent AI Today podcast, Matt Gardner from the St. Louis Blues hockey team shared how they are using AI-powered chatbots for fan engagement. In particular, the St. Louis Blues used Facebook chatbots to help increase the team’s engagement with fans.

Read more in Forbes here.