I Almost Lost Funds With YieldNodes — A Tale Of Great Support
Depositing to YieldNodes
YieldNodes provides a Bitcoin Address that you can send the funds to. This address is only valid for a certain time and has to be refreshed afterwards. So far, so good.
The Problem occurred, when I sent my funds from the Kraken Exchange. I had an old Bitcoin Address whitelisted at Kraken. I was a bit distracted because I tried to remember whether Bitcoin or Tether (USDT TRC-20) was the cheaper method.
When I remembered that Bitcoin was cheaper from Kraken (a BTC withdrawal is just 0.00002 BTC, which is $0.90 at $45000 per Bitcoin), I just started the withdrawal, effectively sending the Bitcoin to the old deposit address.
I didn’t notice the mistake until the next day, when my deposit didn’t arrive yet (which is very unusual). I checked Kraken and the withdrawal was successful from their side.
My heart was pounding, did I really mess this up? I already saw my money gone completely. Always double-check your addresses, never rush this process. In hindsight, it’s clear, of course.
Reaching out to the support
I quickly sent a mail with the details to the YieldNodes support (I read the FAQ a few times and knew that I had to contact them, even though they ask to keep it to a minimum, so they can focus on the masternoding — very understandable)
I got an answer quickly (from Ulrich) that I should reach out again if the deposit did not arrive after 24h. Whew, I felt some relief, I was taken seriously, and it seemed there was hope for my money.
After 24h, the deposit didn’t show up, and I sent another mail with all the details. This time I got a response 24h later from the CEO himself (Steve), that my deposit was fixed.
A quick solution
I was overwhelmed with the quick solution and the effort the YieldNodes guys pour into this. Small mistakes like mine must be happening frequently. I can only imagine how annoying it must be for the team to fix this time and time again.
On another note, it just feels amazing when the CEO himself responds to and fixes your problems.
To sum it up: I sent BTC to an old deposit address, it was fixed in less than 48h, and I am really impressed with the YieldNodes customer support.
Lessons learned (again): Double-check all addresses you send money to. Extend your Bitcoin Address on YieldNodes before sending funds.
Want to get started with YieldNodes?
- Do your own research on YieldNodes, in the end I am just a random guy on the internet!
- Use my affiliate link (click here) to register, and I earn 5% of your deposit with no extra cost for you. Thanks in advance!
- Only invest what you can afford to lose
- Make a deposit via Bitcoin (many $/€ payment providers are supported, where you can buy Bitcoin with a credit card or SEPA transfer)
- Decide whether you want to pay out your earnings or compound them!
- Let me know if you would like to know more, you can reach me on Twitter
Music for today:
That’s all for today,
- Follow me on Twitter (or ask any question about YieldNodes)
- Buy a Ledger to keep your crypto safe (click here)
- Sign up for YieldNodes today