✨Team highlight: say hi to Nick!
Our newest Ops wizard on the ticket to success.
The Bear team is very excited to welcome the multitalented and organization expert Nick Rose to Platform Ops. With his years at LiveNation (NYSE: LYV) and Maple Leaf Sports & Entertainment (MLSE), Nick’s background in the ticketing industry gave him a head for detail, and a deep understanding of how critical it is to be customer-obsessed. Nick adds a keen eye for process improvement to the team.
Let’s get to know him!
What appealed to you about joining Bear?
I’ve long been curious what the tech start-up world would be like to work in, and a recently-awarded and rapidly growing company like CommerceBear seemed to be the right waters for me to dip my toes into. Once I started interviewing and began to understand the scope of the problem Bear is working to solve I was hooked.
“Once I began to understand the scope of the problem Bear is working to solve I was hooked.”
What skills from your previous work do you think most apply to Bear?
My career to date has been in the live entertainment industry, working in ticket operations. Ticketing centers around being an expert front-end user of a sales platform, with enough understanding of the back-end to make the platform work optimally for your organization. When I heard the Operations team are early users and shapers of a brand new platform, I knew I’d be able to pull a lot of knowledge from my time in ticketing to help provide value at Bear.
How do you create efficiency?
Keep track of the annoying things, unintuitive processes, and tasks you feel take up too much of your time. Always question why you’re doing something, and try to understand the entire process. Once you feel you understand how and why it all works as it currently does, start to see what you can pare down or automate without loss, and what barriers can be lowered. Sometimes the answer can be as simple as creating really good documentation.
“Always question why you’re doing something, and try to understand the entire process.”
What’s one piece of advice you would give to new operations analysts?
Ask a lot of questions. First, figure out how things work so you can keep the machine humming, then dig deeper to find new ways to make the machine even better. Operations often touch every department in a company, so take advantage of that access to soak up knowledge from as many places as possible.
What’s your deep cut online shopping channel of choice?
Deep cut, eh? In that case I’m going to choose DealExtreme (www.dx.com). It was one of the first channels I found, back in the late ’00s, that was focused entirely on direct to consumer, straight from China. Bypassing a middleman or two to order various doodads and gizmos for a fraction of the price isn’t a novel concept in 2020, thanks to the rise of giants like AliExpress and Wish, but it’s incredible to see how online retail has evolved over the last decade thanks to that idea.
What’s your favourite article of furniture?
The ridiculously large and comfy sectional that takes up the majority of our living room. I have unintentionally fallen asleep on it many, many times.
What do you do in your downtime?
I’m a big Raptors fan, and have been loving all the usual NBA offseason drama the last few weeks. Back when crowds of thousands of people yelling inside enclosed spaces was a thing, I spent a lot of time attending concerts and sports events. 2020 has instead given me more time spent reading, catching up on a backlog of movies & TV, and playing video games. The beer aficionado in me is quite pleased we’re back to proper stout weather outside, and I almost always have an album playing (right now, it’s Fantastic Damage by El-P).
Cheers to that — welcome to the team, Nick!
✌🏼🐻
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