National Consumer Protection Week: How OIC’s Consumer Advocacy Program recovered nearly $27M for people in 2022

The OIC’s Consumer Advocacy Program can answer your questions and help you understand your rights.
  • A consumer contacted us when their insurer failed to pay for asbestos remediation. We contacted the company on their behalf and helped them settle a $15,000 claim.
  • One person reached out about an issue with their health insurer. We discovered the company had not paid 40 similar claims. That one call resulted in everyone impacted recovering $320,000 for previously-denied claims.
  • Another person was having issues getting a life insurance claim processed. After repeated delays, they contacted us. We stepped in and helped the consumer get their $145,750 claim settled.
  • We helped another consumer get $382,000 in medical bills paid after their insurer failed to cover their emergency care services.
  • Another insurer delayed settling a claim after an auto accident. The consumer contacted us after the company failed to inspect the damaged vehicle. After we reached out to the company, they provided the inspection and settled the claim for $34,399.



The Washington state Office of the Insurance Commissioner protects insurance consumers and oversees the insurance industry.

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WA State Office of the Insurance Commissioner

Washington state Insurance Commissioner Mike Kreidler regulates the insurance industry and protects insurance consumers.