Training Empowers
Success starts with setting people up for it.
Training empowers. That’s a very simple, two-word sentence, but it packs a huge punch! Have you ever tried to bake a cake without a recipe? Have you ever tried to get somewhere without directions? After lots of trial and error, you could probably bake an okay cake and you’d probably wind up where you were going. But think about all the wasted time and effort. That’s how way too many companies, especially in the hospitality industry, approach technology training. You’ve probably heard something like this before:
“Pat, meet Alex. Pat, this is Alex’s first day. Please show her how to work the system.”
We’ve all seen it, and at some point in our careers, we’ve probably all done it. But when you read that monolog, doesn’t it sound, well, wrong? Does it sound like they’re empowering Alex to succeed and to contribute?
Hmm, not really. So what should we do?
At CDL we recognize that a well-trained associate not only knows how to use their technology, they understand how to leverage it to help move their business forward. And we understand that a well-trained associate feels supported and valued. Our associates are already experts in culinary and hospitality; by providing them with best-in-class technology training, we empower them to exceed the expectations of the 21st-century guest.
To us, the essence of digital adoption is ensuring that the people closest to our guests know how to make sure that our technology is facilitating extraordinary guest experiences. Training is a forethought at CDL and we invest significantly in the infrastructure and the people to create engaging, entertaining, and effective multimedia training resources.
Why training matters to our team.
One of our most valuable resources is our team of associates. They help fuel our pipeline of ideas for fast-paced transformation at the intersection of hospitality and technology. Our organization is built to do training in a way that sets us apart from the rest of our industry; we’re dedicated to reflecting our sectors’ enthusiasm to participate and see the results of their hard work, and the value they’re creating.
The feedback sent to us speaks to our commitment to keeping our training enjoyable, approachable, and producing long-term results:
“I learned a lot from this course, I think that the fact that this course was interactive helped me to not only stay interested, but to retain information.”
“It was very helpful to learn about the different kinds of technology that is used and available as well as who to contact when you run into an issue.”
We believe that training is a continuous process, which is why we work very hard to continually evolve our training and to provide an ever-expanding library of support resources. Our support resources are on-demand and self-administered by design. We enable associates to help themselves to Continuing Education and how-to resources. Because ultimately — the return we receive on our investment in training is fewer support tickets, less downtime, and more confident associates. And with 99% reporting “confidence in execution” post-training, we feel like we’re on the right track.
