Building great customer experiences

The more you stand out to your customers, the more likely they are to remember your brand.

Customer experience has become the single most important way for an organization to achieve success. So how can you best use digital and social media technologies and platforms to design great experiences across key customer touch points?

How can digital and social technologies help you deliver on your brand promise, express the brand personality, and bring the brand attributes to life?

An event by DSMLF will discuss the attributes of great customer service and how to achieve it. Speakers include:

David Parkinson, head of Digital for Africa, Middle East and India for Nissan.

Dom Burch, former senior director of marketing innovation for Asda and founder of WhySocial; and blogger for the Drum.

If you can’t make it follow the #DSMLFsession hashtags for live-tweets.